At the heart of our social responsibility

Ethics & Transparency are the core of the company’s social responsibility. It is our way of working every day and forms the basis of our relationship with each of our stakeholders.

We strongly believe that Ethics & Transparency are real drivers of value creation, essential and undisputed to preserve and strengthen the trust of patients, stakeholders and communities.

We have developed strong rules in accordance with the legal framework in each of the countries we operate in. Our Code of Ethics is available in 29 languages and provided to all employees

Medical ethics and bioethics: responsible practices and progress

Continuously revisiting and improving consistent and transparent bioethical standards throughout our research and clinical development activities, our Chief Medical Officer and Global Head of Medical Function who reports to the Chief Executive Officer, chairs the Concentrex Bioethics Committee. The Bioethics Committee determines our position on bioethics policies and ensures ethical conduct.

With new biotechnologies, scientific advances, public health priorities, stronger demand for transparency and data protection, we constantly improve and upgrade our ethical requirement in clinical research.

The company also focuses on the ethical challenges regarding the use of animals in research and production of drugs and vaccines. The current consensus is that using animals for research and production is justified when there are clear benefits for human health and when the 3Rs principles (replacement, reduction and refinement of animal use) are applied.

Over a two-year period, we decreased by almost 12% the use of animals through improvementsand the development of new techniques.

Transparency: ongoing credibility and trust

Because we are committed to credibility and trust, Transparency is the cornerstone of our strategy. We disclose our investments to healthcare professionals, all ongoing clinical study protocols are available and we publish our study results, both positive and negative.

Our transparency commitments encompass three main areas:

Our contribution to scientific research is ongoing and strong.

We have authored or sponsored 611 scientific and medical publications in PubMed with over 5,600 journals indexed.

Also, we received 37 requests from eleven countries for clinical trial data sharing for 92 clinical trials since 2014.


Business ethics: do the right thing, the right way, at the right time and for the right reason

Supported by all departments, the Ethics & Business Integrity (E&BI) Department is a cornerstone of Concentrex’s ethical approach, supporting the achievement of our business objectives while ensuring compliance and promoting business ethical values in daily activities.

We have developed a Code of Ethics addressing 13 topics supported by dedicated policies and procedures (e.g. anti-bribery policy, patient advocates and groups, donations,…).

In 2016, over 190,000 Ethics & Business integrity training modules were followed by our employees worldwide.


Responsible procurement : creating value through the supply chain

We have developed an innovative supplier risk management model based upon risk mapping procurement category and risk exposure mapping per country. In 2016, we joined the Together for Sustainability initiative. We are also an active member of the Pharmaceutical Supply Chain Initiative through two major programs (Supplier Shared Audit and Supplier Performance Improvement).

We believe that being part of these collaborative initiatives will improve our capability, along with our suppliers, to uphold our CSR commitments.

We have conducted 86 audits in 2016 and 473 supplier assessments since 2014.


Patient safety: first

Patient safety is the primary focus of our Global Pharmacovigilance, Quality and Counterfeiting teams. We aim to guarantee quality at each phase of a product’s life cycle.

Quality management

Our commitment to quality comes first. We constantly monitor and improve our quality management, globally and locally. Our quality management encompasses: quality systems, inspection readiness, quality risk management, quality performance and quality culture

Close to 94,000 employees trained through “The Quality Fundamentals” e-learning program.

365 regulatory inspections in 2016.


We monitor product safety and constantly assess the benefit-risk profile of our products in close relation with health authorities. The best conditions of their use are provided to physicians, healthcare professionals and patients with comprehensive up-to-date information.

Our Global Pharmacovigilance department has set up an effective global organization to collect pharmacovigilance data from all sources of information with strong interactions with stakeholders worldwide.